Make the promise.Follow it through.
Keep the order, stock reservation, shipment, invoice, and customer payment in one connected flow. Sell from an order or create a direct invoice when the goods are ready to go.
32 units are confirmed and reserved for the customer.
Illustrative product story · Sample dataWhat’s shipped?
What’s invoiced?
Keep both answers in view. Confirm the order to reserve stock, fulfill it in parts, and follow invoice progress alongside the shipment.
All Sales Orders
| Item | Ordered | Shipped | Invoiced | Rate | Amount |
|---|---|---|---|---|---|
| Orbit notebookORB-SG-A5 | 20 | 0 | 0 | $18.00 | $360.00 |
| Lumen travel flaskLUM-FL-02 | 12 | 0 | 0 | $30.00 | $360.00 |
Confirmed and reserved. Shipping and invoicing can progress independently.
From your desk.
With your name on it.
Give the customer a clear, branded document. The items, addresses, discounts, and tax details belong to the record you issued.
No separate order needed?
Create a direct invoice when the goods are ready. It fulfills stock immediately and joins the same customer records.
A branded sales order with your customer and item details.
Put the payment
where it belongs.
Record the money received, then allocate it across the customer’s invoices. Keep the amount used, remaining invoice balances, and any excess visible.
Record payment
Apply to invoices
| Number | Balance due | Payment | Actions | Result |
|---|---|---|---|---|
| INV-EX-610Elm Market | $240.00 | $240.00 due | ||
| INV-EX-611Elm Market | $480.00 | $480.00 due | ||
| INV-EX-612Elm Market | $360.00 | $360.00 due |
One receipt can settle two invoices and partially pay a third.
This illustrates allocating a received payment.- Amount received
- $800.00
- Used for payments
- $800.00
- Amount in excess
- $0.00
Preview: $800 allocated across three invoices. $0 excess.
A change of plan.
A clear way forward.
Credit the items. Choose whether to restock them. Apply the credit when it is ready. Each step keeps its own record.
Credit note for INV-EX-405
Restocked goods return at their original shipment cost. Sample costs: notebook $8, flask $13.
Preview a credit, then create it. Creating the note does not apply it to the invoice.
- Against invoice
- INV-EX-405
- Credit issued
- $0.00
- Remaining credit
- $0.00
- Status
- Draft example
Stock is unchanged until a credit with Restock selected is created.
And here’s
where you stand.
The statement brings opening balance, invoices, payments, and applied credits into one account history. Apply the sample credit above to see the closing balance change.
Harbor Paper Co.
Account summary
- Opening balance
- $180.00
- Invoiced
- $720.00
- Payments
- $650.00
- Credits applied
- $0.00
- Closing balance
- $250.00
| Date / type | Number | Debit | Credit | Balance |
|---|---|---|---|---|
| May 1 Opening balance | — | — | — | $180.00 |
| May 12 Invoice | INV-EX-405 | $720.00 | — | $900.00 |
| May 16 Payment | PMT-EX-089 | — | $650.00 | $250.00 |
| May 20 Credit applied | CN-EX-118 | — | $0.00 | $250.00 |
| May 31 Closing balance | $250.00 |
$180 opening + $720 invoiced − $650 paid = $250 due.
Keep the customer
close to the record.
Know the customer behind the sale.
Keep contacts, multiple addresses, payment terms, price lists, files, comments, and activity with each customer. Document address snapshots preserve what you sent.
Returns in the conversation.
Use negative lines for returns on the document. Create item or amount credit notes when a separate credit is the better fit, with restocking where applicable.
Correct with a clear trail.
Voids keep the document number and require a reason. Stock effects reverse through recorded movements, and voided documents leave the relevant totals.
Do we need a sales order before every invoice?
No. You can create a direct invoice when a separate order is unnecessary. Direct invoices fulfill stock immediately; order-based workflows keep the order and fulfillment connected.
Can an order ship in more than one delivery?
Yes. Partial shipments let you send what is ready while tracking the remainder.
How are returns handled?
Returns can appear as negative document lines, or use a separate credit note for item or amount credits. The workflow keeps stock, credit, and balance effects connected.