SALES & INVOICING

Make the promise.Follow it through.

Keep the order, stock reservation, shipment, invoice, and customer payment in one connected flow. Sell from an order or create a direct invoice when the goods are ready to go.

One order. Two independent kinds of progress.

32 units are confirmed and reserved for the customer.

Illustrative product story · Sample data
Partial shipmentsDirect invoicesReturns + credit notes
01 / TWO KINDS OF PROGRESS. ONE ORDER.

What’s shipped?
What’s invoiced?

Keep both answers in view. Confirm the order to reserve stock, fulfill it in parts, and follow invoice progress alongside the shipment.

Sales / Sales Orders

All Sales Orders

Illustrative workspace
NUMBER / CUSTOMERSTATUSSHIPPEDINVOICEDTOTAL
SO-EX-305Harbor Paper Co.● confirmed0 / 320 / 32$720.00
SO-EX-303Elm Market● shipped12 / 1212 / 12$216.00
SO-EX-302Field Studio● confirmed0 / 180 / 18$468.00
↳
SO-EX-305Harbor Paper Co. · West warehouse
ORDER DETAILS
Fictional order · Amounts exclude tax and discounts
ItemOrderedShippedInvoicedRateAmount
Orbit notebookORB-SG-A52000$18.00$360.00
Lumen travel flaskLUM-FL-021200$30.00$360.00
TRY EITHER ACTION FIRST

Confirmed and reserved. Shipping and invoicing can progress independently.

02 / THE RECORD BECOMES THE HANDOFF

From your desk.
With your name on it.

Give the customer a clear, branded document. The items, addresses, discounts, and tax details belong to the record you issued.

ANOTHER WAY TO SELL

No separate order needed?

Create a direct invoice when the goods are ready. It fulfills stock immediately and joins the same customer records.

Explore branded documents ↗
SStudio Supplyhello@studiosupply.example
SALES ORDER
SO-EX-305May 12, 2026
BILL TOHarbor Paper Co.Accounts team
SHIP TOHarbor Paper Co.West district receiving
ITEM / SKUQTYRATEAMOUNT
Orbit notebookORB-SG-A520$18$360
Lumen travel flaskLUM-FL-0212$30$360
Subtotal$720.00
Tax in this example$0.00
TOTAL$720.00

A branded sales order with your customer and item details.

03 / ONE RECEIPT. MORE THAN ONE INVOICE.

Put the payment
where it belongs.

Record the money received, then allocate it across the customer’s invoices. Keep the amount used, remaining invoice balances, and any excess visible.

Sales / Payments Received / New

Record payment

Fictional payment example
CustomerElm Market
MethodBank transfer received
ReferencePMT-EX-088

Apply to invoices

Invoice balances before this example allocation
NumberBalance duePaymentActionsResult
INV-EX-610Elm Market$240.00$240.00 due
INV-EX-611Elm Market$480.00$480.00 due
INV-EX-612Elm Market$360.00$360.00 due
FOLLOW THE AMOUNT

One receipt can settle two invoices and partially pay a third.

This illustrates allocating a received payment.
Amount received
$800.00
Used for payments
$800.00
Amount in excess
$0.00

Preview: $800 allocated across three invoices. $0 excess.

Customer cards, payment links & more ↗
04 / A RETURN WITH A COMPLETE TRAIL

A change of plan.
A clear way forward.

Credit the items. Choose whether to restock them. Apply the credit when it is ready. Each step keeps its own record.

Harbor Paper Co.Account snapshot: the order is fulfilled and a $650 payment is applied.$250.00 balance due
Sales / Invoices / Details / Credit

Credit note for INV-EX-405

Credit dateMay 20, 2026
Reason / notesCustomer return · sample
ITEMCREDITABLECREDIT QTYRESTOCKINTO WAREHOUSE
Orbit notebook$18.00 / unit20
Lumen travel flask$30.00 / unit12

Restocked goods return at their original shipment cost. Sample costs: notebook $8, flask $13.

Total credit $36.00

Preview a credit, then create it. Creating the note does not apply it to the invoice.

CREDIT NOTESReady to create
Against invoice
INV-EX-405
Credit issued
$0.00
Remaining credit
$0.00
Status
Draft example
THE STOCK MOVEMENT+0 units

Stock is unchanged until a credit with Restock selected is created.

Value returned at shipment cost$0.00
05 / THE CUSTOMER’S WHOLE CONVERSATION

And here’s
where you stand.

The statement brings opening balance, invoices, payments, and applied credits into one account history. Apply the sample credit above to see the closing balance change.

Customers / Details

Harbor Paper Co.

May 1–31, 2026
OverviewTransactionsPricesDocumentsStatement

Account summary

Opening balance
$180.00
Invoiced
$720.00
Payments
$650.00
Credits applied
$0.00
Closing balance
$250.00
Selected fictional account movements · All example amounts exclude tax
Date / typeNumberDebitCreditBalance
May 1 Opening balance———$180.00
May 12 InvoiceINV-EX-405$720.00—$900.00
May 16 PaymentPMT-EX-089—$650.00$250.00
May 31 Closing balance$250.00

$180 opening + $720 invoiced − $650 paid = $250 due.

MORE THAN A TRANSACTION

Keep the customer
close to the record.

Know the customer behind the sale.

Keep contacts, multiple addresses, payment terms, price lists, files, comments, and activity with each customer. Document address snapshots preserve what you sent.

WHEN THE DETAILS CHANGE

Returns in the conversation.

Use negative lines for returns on the document. Create item or amount credit notes when a separate credit is the better fit, with restocking where applicable.

Correct with a clear trail.

Voids keep the document number and require a reason. Stock effects reverse through recorded movements, and voided documents leave the relevant totals.

Do we need a sales order before every invoice?

No. You can create a direct invoice when a separate order is unnecessary. Direct invoices fulfill stock immediately; order-based workflows keep the order and fulfillment connected.

Can an order ship in more than one delivery?

Yes. Partial shipments let you send what is ready while tracking the remainder.

How are returns handled?

Returns can appear as negative document lines, or use a separate credit note for item or amount credits. The workflow keeps stock, credit, and balance effects connected.