Terms of Service

1. Acceptance and eligibility

By using Quickvee HQ you agree to these terms. Quickvee HQ is offered for business use only. If you accept on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes it. You must be able to form a binding contract to use the Service.

2. Accounts

Accounts are created and managed on the web at quickveehq.com. Within an organization, administrators add, remove, and set permissions for users. You are responsible for the security of your credentials and for activity under your account, and you agree to notify us promptly at support@quickveehq.com if you suspect unauthorized access. We recommend enabling two-factor authentication.

3. Acceptable use

You agree not to use the Service unlawfully; not to attempt to access another organization's data or any part of the Service you are not authorized to reach; not to interfere with, disrupt, probe, or overload the Service; not to reverse engineer it except as permitted by law; and not to resell or provide access to third parties outside your organization.

4. Customer data and ownership

You own your business data. Items, stock history, orders, invoices, bills, customer and vendor records, and uploads remain yours. You grant us a limited license to host, process, transmit, and display that data solely to operate, secure, and support the Service for you, and to meet our legal obligations. We do not use your business data to build marketing profiles. Our handling of personal information is described in the Privacy Policy.

5. Availability and support

The Service is provided on an as-available basis. We may modify, add, or discontinue features, and we may perform maintenance that makes the Service temporarily unavailable. We do not commit to a service level in these terms. Support is available by email — see Support.

6. Fees, subscriptions, and credits

The Quickvee HQ platform is free to use. There is no charge for creating an account, adding users, or using the core inventory, ordering, and reporting features.

Optional paid features. We offer an optional AI subscription for an additional monthly fee, and subscribers may purchase additional AI credits. Current pricing is shown at the point of purchase on quickveehq.com before you are charged. All subscriptions and credit purchases are made on the web at quickveehq.com. No purchase of any kind is offered in the Quickvee HQ iPhone app.

Billing and renewal. Paid subscriptions are billed monthly in advance and renew automatically each month until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on each renewal date. We will tell you before your first charge how much you will be charged, how often, and how to cancel.

Cancellation. You can cancel your subscription at any time from your account settings while signed in at quickveehq.com. No phone call, email, or support request is required. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. We do not prorate partial months.

Credits. AI credits are purchased in advance and are consumed as AI features are used. Credits do not expire. They remain available in your organization's balance until used. If you close your account, any unused credit balance is preserved against your account email address, and is restored if you return and open a new account using the same email. You may ask us to delete that record instead, which permanently forfeits the remaining balance. Credits are not transferable between organizations and have no cash value.

Refunds. AI subscription fees and AI credit purchases are non-refundable, except where a refund is required by law. Because credits do not expire, unused credits remain available for future use rather than being refunded. If you cancel a subscription, you retain access to paid features through the end of the billing period you have already paid for.

Price changes. We may change pricing on notice before the change takes effect for your organization. Continuing to use a paid feature after that date constitutes acceptance of the new price.

Failed payments. If a payment fails, we may suspend access to paid features until payment succeeds. Your account and data remain intact and the free platform features continue to work.

Taxes. Fees are exclusive of applicable taxes, which will be added where required.

Where you use Quickvee HQ payment features to collect money from your own customers, your relationship with the applicable payment gateway is governed by that provider's agreement, and any fees it charges are between you and that provider.

7. Termination and effect of termination

You may stop using the Service and close your account at any time — see Account & Data Deletion. We may suspend or terminate access if you breach these terms, if required by law, or if we discontinue the Service.

On closure, we retain your data for 30 days and then permanently delete it, subject to the narrow exceptions described in our Privacy Policy — an unused AI credit balance held against your account email, and records we are required to keep for legal, tax, and accounting purposes. You are responsible for exporting your records before that window closes. Every report and every major list — items, customers, vendors, and your documents — exports to CSV.

8. Disclaimers, limitation of liability, and indemnification

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements. Quickvee HQ is not an accounting, tax, or legal service, and you remain responsible for your own records and filings.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the Service is limited to the greater of one hundred U.S. dollars (US$100) or the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless Apprication LLC and its officers, employees, and agents from claims, damages, liabilities, and reasonable costs arising out of your use of the Service, your business data, or your breach of these terms.

9. Governing law and dispute resolution

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in the County of San Joaquin, California, and each party consents to that jurisdiction. Before filing, we ask that you contact support@quickveehq.com so we can try to resolve the matter directly.

10. Changes to these terms

We may update these terms. We will change the effective date at the top of this page and, for material changes, notify account owners by email. Continuing to use the Service after a change means the updated terms apply.

11. Contact