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Email us with your organization name and what you were doing when something went wrong — screenshots help. A real person reads every message.
Common questions
How do I get a Quickvee HQ account?
Sign up on the web at quickveehq.com, or ask the owner of an existing organization to invite you. Invitations arrive as a secure activation link, and you set your own password. If you’d like a walkthrough first, book a demo.
How do I sign in to the iPhone app?
Open the app and signSignin with the same email and password you use on the web, then choose your organization if you belong to more than one. If two-factor authentication is enabled, you’ll be asked for your six-digit code. There is no sign-up in the app — create the account on the web first.
Barcode scanning isn’t reading a label. What should I check?
- Confirm camera access is allowed for Quickvee HQ in iOS Settings → Privacy & Security → Camera.
- Steady the phone 4–8 inches from the label, fill the frame with the barcode, and avoid glare from overhead light.
- Clean the lens, and flatten creased or curved labels where you can.
- If the code scans but nothing is found, the barcode may not be saved on the item yet — search by name or SKU and add the barcode to that item on the web.
- Still stuck? Email us the barcode number and a photo of the label.
How do I reset my password?
Choose “Forgot password” on the web sign-in page and enter your account email. The reset link is single-use and expires. Setting a new password signs out every existing session on every device, so sign in again on your phone afterward.
How do I enable or reset two-factor authentication?
Enable it on the web in your profile settings: scan the QR code with any authenticator app, confirm a code, and save your recovery codes somewhere safe — each one works once. Lost your device and your recovery codes? Ask an owner or administrator in your organization to reset two-factor for you, or email support@quickveehq.com from your account address.
How do I delete my account or my organization’s data?
Follow the steps on Account & Data Deletion. Export anything you want to keep first. Every report and every major list — items, customers, vendors, and your documents — exports to CSV.